allan cohen

1/5

a week ago

I have been attending the AMS Redfern for over 30 years. Today after almost 2 years not being able to go due to Covid i went to get some long overdue health issues dealt with. After a two hour wait to see the only Dr available i was shuffled in and out in around 5 mins after Dr said she world have to finish with a phone consultation because there other clients for her to see. Not good enough AMS perhaps because it’s a medical service you should concentrate on hiring Dr’s instead of general staff. Duty of care is seriously missing from the AMS these days

David Follent

5/5

3 months ago

Our first Aboriginal Community Controlled Health service, quality general practice with community at its core. Highly professional and helpful staff, and their clinical team is amazing (they saved my life)

Fiona Rossie

3/5

4 months ago

Went there in the 80s with my indigenous husband and children.
They were fine when my husband was around but totally rude and nasty if I went there by myself.
Eventually was told not to come back.
I enquired to whom made this rule and was told that a lady called May O’Grady said so.
Never came back with my kids included a severely disabled child.
Hope things have improved.

Tim Hanrahan

1/5

5 months ago

I don’t often give poor reviews but I think this is warranted. The practitioners and services are excellent, but receptionist team have really poor customer service. Wait times are long, none seem enthused or willing to help. For a UNSW service they should really do better for students.

Sid

3/5

6 months ago

My visit experiences here have varied greatly. Sometimes they’re great and efficient. Other times, slow and poor service.

Caitlin Marks

1/5

8 months ago

If I could give a 0 I would. I’ve always had terrible customer service here. No compassion and clearly no idea how to run a student health service. Today I called for an appointment and was asked, am I sick? No, I just want to have beers with the doctors…of course I’m sick why would I be calling a health service for an appointment with a doctor? I was calling for an urgent appointment. When I asked if they offered walk ins, they said no…not for “that”. Cool…sorry I don’t have the correct medical condition. My father runs a health service at another group of 8 University and it is so blatantly clear to me that this health service needs a complete overhaul. Clearly not run with any effective management. If you need his consulting services (you clearly do), hit me up.

Kane Walker

3/5

2 months ago

Dr Ullman is a great doctor. The reception lady I just spoke to on the phone was absolutely disustingly rude. Wouldn’t let me talk and hung up on me. She should be fired 😤👎

ruby robiso

1/5

8 months ago

I would give no stars for this Dr. Ullman but for the purpose of making this review I needed to give him 1.
This doctor is disrespectful, insensitive and abusive.
My poor mother (who refuses to be named) is over 50+ years and has heart and health problems has come to me crying from her experience with this doctor. Dr. Ullman has embarrassed and physically abused my mother by tearing her letter request from the pharmacist and scrunched it in a ball before throwing it directly at her – well aware that she has a defibrillator in her chest.
That was highly unprofessional as a doctor and not to mention highly rude as a human being.
There is no excuse for his behaviour and I would like to warn everybody before they consider going there.
All I can do is leave a review but I hope everyone is careful.

K M

1/5

7 months ago

I saw Dr Ullman the day after seeing Dr Nashed. Dr Nashed was lovely with my 2 year old he had injured his leg and she said it was unlikely it was fractured but to monitor and see a doctor again the next day. She wasn’t in the next day and Dr Ullman saw us. He was the most unprofessional doctor I have ever met. He saw that my son could not walk but put it down to being mollycoddled by me, his opinion was no fracture and I had to ask ask for an xray referral as I knew my son was upset and I was worried as he refused to put pressure on the leg. He then gave me a referral for an xray just “for mum” in his words rather than actually caring for the patient. I went to emergency that evening and my son got an xray and cast for a undisplaced tibia fracture.

Only go to this centre to see Dr Nashed. I will also be making a formal complaint.

Daniel Maher

5/5

2 weeks ago

Really Good medical centre doctors always very good, appointments mostly on time, care about people’s health … reception area always attentive and helpful, highly recommend …

Greg and Vini Bertoldi Crisostomo-Lima

2/5

2 weeks ago

It’s best to find a better Medical Centre. Only post a review like this after multiple incidents but the most recent one was for a service they couldn’t provide. Tried using their online scripts which they charge $20 and had to use PayPal for payment. Then when they couldn’t provide and offered to refund, I could only do it back in the Centre. Lucky I was going there already now for the script but instead of $20 they only refunded $12 due to paypal fees? How is that the consumers fault if they are the ones who couldn’t provide the service and offered the refund? Other things included regular doctors leaving and not updating. Doctors selecting patients and even refusing to see patients after seeing them and blocking them from booking on online platform and abrupt front desk staff with little empathy or understanding for others. All in all best to find another local medical centre.

Brett Rodgers

2/5

a month ago

I have been attending this medical practice for a number of years. Dr Lee Lim and Dr Diep are fantastic. The two stars are for them.

My issue is with the rude reception staff (a common complaint for this practice) and the abrasive practice manager Stephen. I’ve always been willing to put up with this because the doctors are so great.

However, the treatment of patients by particular reception staff has become progressively worse, and I have reached my limit. I am always kind and courteous with them, but they don’t seem to reciprocate.

They need to be reminded that they are supporting a medical practice where sick and vulnerable people come seeking help to get better. They either don’t understand this…or don’t care.

I have moved to a new medical practice as a result.

Peter Riley

5/5

a month ago

Booked an appointment to see a doctor this morning. it was easy to do including filling in a personal details form online in advance so it was all done when I arrived.
High levels of covid safety, the front desk staff were friendly and helpful. The doctor was great and helped me out. If I lived in Sydney I’d be happy to have them as my local regular medical service

Luke Collins

1/5

2 weeks ago

Honestly very disappointed by the experience we had here. I will say that the front desk staff were very friendly throughout, but the experience was sorely lacking. The doctor literally completed the entire 30-second “consultation” from the doorway (he didn’t even walk into the consultation room), so none of our questions were answered.

As for the follow up tele-health “consultation”, he started the call by asking us (the patient) what the call is about as though he had no clue about it. Then he had to ask us why we had booked the blood test in the first place (despite already telling him and providing documents explaining the situation). A complete lack of interest and awareness of the patient is utterly shocking, I’ve never experienced that with a doctor before.

Unfortunately there are also gap payments required, so it isn’t fully bulk billed as it is advertised, nor were these fees mentioned until after consultations.

j bar

5/5

a month ago

This a new very professional medical centre that I highly recommend to the community. Especially during the pandemic, from the front desk staff to the doctors and nurses will extremely helpful and went of their way to assist the patients with their questions, and run the vaccine program like experts. I was a nurse turned international educator so definitely can tell a great medical centre!

Jowita Kozlowska

5/5

a month ago

Synapse service is excellent. I highly recommend it to anyone who is looking for a super easy way to do billings.
I have been a client for over 2 years.
The synapse staff is professional, friendly and very approachable.
I strongly recommend their services!!

jim tat

5/5

in the last week

I have been using Synapse for several years for hospital coding services. They are very proficient and complete all work quickly. The fees are very reasonable. I highly recommend this company.

qaiserk niazi

5/5

3 months ago

I have used Synapse for medical billing and transcription services. I must say they are the best in this field. The app interface is very user friendly and I never had any problems. It greatly helped in improving my efficiency as I didn’t need to chase any billing issues and transcriptions turnaround time was less than 24 hours. I am happy with their service and would strongly recommend them.

M Zaghloul

2/5

2 months ago

They charge for baby vaccination and routine check up. Plus I was compelled to call Karitane afterwards who were able to give me advice that the doctor was unable to provide.

nidhi gorai

1/5

4 months ago

Incredibly rude and incompetent reception staff, that are unwilling to help and condescending to patients! As great as my GP is, it’s not worth the experience especially when sick!

K

1/5

2 months ago

In-person appointments determined by jab status is blatant discrimination.

Shameful and disgusting.

Adele Surridge

5/5

a month ago

I don’t understand the previous reviews of this medical practice. I’ve been going here since I moved into the area three years ago, and have never had an issue. The receptionists are all lovely, and the doctors I’ve seen so far are professional and caring. I’ve settled on Dr Chan, and I think she’s marvellous!

Zlatko Draskovic

1/5

in the last week

They don’t deserve not even a star. Don’t go there as a new patient it’s not worth it. The desk staff is ok I guess, but the front foyer looks like an Armageddon scenario, with a yellow tape stretched between two office chairs half a meter away from the desk and face screens. You need to stretch uncomfortably just to hand them your ID! After a twenty minute ritual and waiting, finally I went in to see a “doctor”. Kayleiny or something, rude, zero interest or compassion, after only five minute she tells me to hurry up… Shame on you, she looks like an old witch, did not want to help me… It’s a bloody outrage. God help her patients, she is a witch doctor.

qathrunnada nada

1/5

3 weeks ago

I just give a call for fir for travel statement and the receptionist is so rude. The first time I call she said they are not doing while the second one she connected me to one of the doctors and doctors said it’s all good, I can book my appointment. Once I was transfered back to receptionist to do the booking she ask me to do pcr swab test even I just recovered from covid 7 days ago. Is she is not knowledgable or she really inexperienced?! You never asked someone who positive covid to do the pcr within 30 days. Then I just give a call to maraoubra medical centre and how shockingly the service are. She explain me whole process to the fit for travel and secure my booking. Shame on you Kingsford Medical Centre

Fiona U

5/5

a month ago

Very nice reception staff. Went for my booster vaccination and they actually took me earlier than my appointment time. Professional doctor explained the symptoms to look out for after the vaccine and was very professional, friendly and efficient. The needle didn’t even hurt. Highly recommended medical centre for your Covid-19 booster! The East Village shopping centre also provides 2 hours free parking.

Gavin Lew

4/5

a month ago

I can attest that there are usually issues and mix-ups with the receptionists. Aside from that I’ve been seeing Dr. Cindy Chen since moving to Zetland and she’s always been informative and perceptive to anything else I should look into that’s pertinent to my case or any other general matters of my age. It makes me trust that I’m in safe hands.

许立飞

3/5

a year ago

I have been living here for three years. If you are lucky, waiting time is 30 mins. One hour is normal waiting time even though you have an appointment. However, on the other side, the doctors are good.

Jean-Marc Annonier

5/5

a month ago

I went for a vaccine appointment and the queue was spreading on the footpath. I thought I’d be here for a long time but they processed everyone very quickly and I was actually on time! I like the patient registration form online prior the the appointment, it’s so convenient to just rock up and everything is already in the system. Thanks!

Mez Y

5/5

4 weeks ago

Continuously impressed by the service I receive at Randwick Doctors. I highly recommend Dr Natasha Hyde. Dr Hyde is caring, friendly, very down to earth, highly intelligent and excellent at her job. Thank you Dr Hyde for all your support❤️

Danny Anwar (When lobsters attack)

5/5

a week ago

Great doctors that really care for you. I’ve been with them for about 5 years and they have helped me a lot. The reception staff are also great.

Ellie Sutton

5/5

4 weeks ago

Really great practice. The reception and admin team are incredibly helpful and professional. I moved to this practice as Dr Rupert Higgins was my doctor previously at another practice and he is such a wonderful doctor that i knew i could not let him go. Very thorough and actually seeks to get answers and not just get you out the door as quickly as possible.

Matt Mullany

5/5

a week ago

Reviews 100% live up to the service. From the walk in the door, you get nothing but professional advice with a smile on their face. The reception team is super friendly and efficient & it follows throughout the workspace. A GP Practice that really cares. Thanks Dr Angela Hurley & Edward Kim (Psyio), you’ve been great and a massive breath of fresh air!

Josh Fraser

5/5

a year ago

Best medical practice I’ve found in Sydney. Daniel is awesome and makes your experience really enjoyable. This is a modern practice based on fresh ideas, rather than a graveyard of old ones. 👍

Elle Imonoyama

2/5

a month ago

I want to express my absolute disappointment in regards to Dr. Q. I requested them to do something really simple which they promised they would. I sent email explaining all the details, I rang them up to remind them & I even went there personally to ask for help, but nothing has been done. If they had no intention to do so, they should’ve just said no instead of making empty promises. I’m not a new patient here. I’ve been going here for nearly a decade. so for this medical staff to not do what they promised is a deal breaker for me. I couldn’t wait any longer so I went to a different medical centre. Everything I requested was done within 10 minutes right there & then. I looked up my profile on my gov & every update was recorded there, so it proved that it wasn’t even something that would’ve taken ages. I felt that they were just being lazy even though what I requested was actually a follow-up of a procedure that they did themself years ago.

Paul Kennedy

5/5

3 months ago

I’ve been seeing Dr Hasnani ever since I moved into the area years ago.
I have a number of complex health issues, and because of this, I’ve seen plenty of Dr’s in my 52 years.
I figure this makes me as good a judge as any.
Dr Hasnani has only ever expressed genuine concern in my problems and she has one of those memories for crazy detail.
I couldn’t be happier with the attention she’s given me and I wouldn’t even dream of needing to chase an alternative!
She’s absolutely worth 5 stars!

Philip Bachler

5/5

8 months ago

Dr Hasnani is approachable and empathetic. She has taken care of all my questions and issues over the last 12 years. She is a good local community GP that knows her patients by name and cares about what is going on in their lives.

Ethan

1/5

a month ago

AVOID AT ALL COSTS!!!! do not let your employer take you to IMMEX to get a workers compensation certificate of capacity. they will not work in you best interests and butcher your workers compensation claim. they will help your employer and not you. you will be much better off seeing your own personal GP.

Ma Goo

1/5

a month ago

OMG Dr Prasad Abeydeera is the most arrogant person I have ever met.
He made me feel like a fraud and tried to confuse me with his rude talk

Jack Bellamy

1/5

a month ago

No respect for peoples privacy. Poor communication bordering on harassment

K K

5/5

3 months ago

Really busy clinic, but I’m very pleased that we managed to get our overseas vaccination verified here. Thank you to a very competent lady who picked up the phone and basically running around doing everything to helping the Dr so much. Thank you!

Jimi Hughes

5/5

5 months ago

Strict Covid procedures now. Wait outside press door bell. I showed my Negative Swab test and they let me in. Friendly staff. Dr Bains is always thorough and listens well. Dr Susana is OK she changed my dressing today.

Eileen McDonald Sparks

5/5

5 months ago

Thank you to all the wonderful staff here.

aaron carpenter

5/5

4 months ago

Visited Dr Omar Salem today for some script renewals and to join a new practice. First impressions count for everything. The location struck me as being unusual for a Medical Centre, however it’s refreshing to not be going to a practice on a busy road. There’s a nice vibe about the Cannery in general which made the experience a definite positive. Dr. Omar Salem is probably one of the nicest doctors I’ve ever met. He wasn’t rushing to get me out for his next appointment and took the time to get to know me. On top of this the practice manager / receptionist (?) was welcoming, efficient and all up a lovely person to welcome me into the centre. I’ll definitely be keeping Dr Omar Salem as my GP moving forward.

K K

5/5

in the last week

Absolute blessing to have found Dr Omar! Speedy and efficient and much reassurance. Thank you!

Josh

5/5

2 weeks ago

The most warm & welcoming practice; especially for younger people, when seeing a GP can be a daunting experience. My thanks to Dr Omar, the reception staff, and nurse – all lovely and caring!

Aine Larkin

5/5

a week ago

So lucky to have found this medical centre! All the doctors, nurses and receptionists are so friendly, kind and compassionate, especially Dr Chris Eliades. He was so helpful and caring. Can’t recommend them enough. I’m so appreciative of their services.

Billi Moss

5/5

a month ago

It’s always a pleasant experience when visiting the Royal Randwick medical centre. All staff show a great level of attentiveness and display excellent customer service. My doctor, Dr. Joseph Casamento, is a phenomenal GP and a fantastic listener. He shows genuine care and sincerity in his practice. My family and I absolutely love him!!!

Duong Nguyen

5/5

2 weeks ago

This is probably the best clinical practice in Randwick area. My whole family visit this practice for routine health checks every year and we are always happy.

Paul Dunn

5/5

in the last week

The service is always quick and friendly. Got my bloods done just after meeting with Doctor, so very efficient and highly recommended. Dr Jonathan Tey was great to deal with

Lieha Harding

3/5

a week ago

I’m conflicted! Some of the doctors are great, others I found rude, patronising, belittling and dismissive of any new information. Glad I’ve found a caring GP that actually calls to discuss test results and after hospital discharge. However, they are always, always late. And not just a little bit, today my appointment started about 50 minutes late and that’s normal. Good to have the pathology collection office on-site too.

Alex Lambros

5/5

2 weeks ago

Dr Tockar has been with me since i was a little boy and he now takes care of my little boys. All the Drs are amazing. you are 100% in good hands